All our orders are shipped using UPS.
We utilize the couriers integrated desk dispatch systems to provide you with the best communication and service for your delivery.
Arrival & Setup:
Many of our beanbags are too large to ship filled. This is due to that fact that they are too large for the couriers maximum dimensions.
Please open the outer box carefully and take the cover and filling from the box. Please take a moment to review the instruction leaflet for guidance. Filling is simple, and usually takes just a few minutes for 2 people.
After setting up your beanbag, please keep hold of the packaging for a period. We suggest this because if you decide for any reason to return the item, you may require these boxes again in order that the beanbag can be shipped back.
Shipping Options & Limitations:
Regular Ground Shipping - Allow upto 7 days
We attempt to deliver all our items as quickly as possible however we ask that you please allow upto 7 days. If you require your item urgently, please use the express delivery option.
**Please note working days are Monday to Friday. As an example, express orders placed on Friday evening will leave on Monday for arrival between Tuesday & Thursday.
**Cut off time is 12 Noon.
Regular ground shipping is $10 / order. Please allow upto 7 days for the item to arrive. Usually dispatched in 2-3 days. (Mon-Fri)
There is also the option of ground express shipping at $12 / order. Usually dispatched within 24hrs (Mon-Fri)
The shipping communication process:
When your order is dispatched from our warehouse, an email/ text will be sent to you, it will notify you that the goods are on the way and will provide you with tracking information & contact details.
A second email/ text will be sent to you once the items are ready to leave the couriers warehouse (usually early on the day of arrival) This will provide you with an estimated time for the delivery so you can make your preparations. Should you not be able to meet the slot, there is a link which may be followed to rebook the delivery to a more suitable time.
What happens if i miss the shipment.
If you miss the delivery, a card will be left, the courier will also attempt to retry the delivery the following day. Should you miss the second delivery you will be asked to collect the item from a provided location. Should they not hear from you in 10 days, the order will be returned back to our warehouse.
Once it is returned to our warehouse, a re-delivery cost of $15/ parcel will be required to release the goods.
We deliver across the Contiguous USA, we are NOT able to offer shipping to the following locations, Alaska, Hawaii, Puerto Rico, Samoa, Guam, Mariana Island, US Virgin islands, PO Boxes or APOs. Should an order be placed for shipping to one of these locations, we will contact you to discuss the possibility of re-routing your shipment to an available zip code area. If this is not a possibility we will arrange an immediate refund.*