FAQ

In the unlikely event of product fault, please email us the details to info@loungepug.com. Be sure to include your order number, name, telephone number and photos of the faulty products so that we can process your query as efficiently as possible.

Please call (866) 529-5111
or email us at info@loungepug.com Be sure to include your order number, name and telephone number and we will contact as soon as possible.

If you haven't received an order confirmation email, it is likely the result of one or two things:
Your order was never actually placed and processed.
You have entered an incorrect email address with your order

If you are certain that the email address linked to your order is correct, please check the spam folder in your mailing client for your order confirmation.
In the event that you still cannot locate an order confirmation, please email info@loungepug.com or call (866) 529-5111

Regular Ground shipping is $10/ order. (dispatched in 2-3 days Mon-Fri)  Please allow up to 7 days for the order to arrive.

Express shipping is $12.90/ order. (dispatched in 24 hours Mon-Fri) We aim to get your order to you asap.

When your order is shipped from our warehouse, an email/ text will be sent to you, it will notify you that the goods are on the way and will provide you with tracking information & contact details.

We send the Fedex or UPS your email and phone number so that they can contact you once they have processed the delivery in their depot.
A second email/ text will be sent to you once the items are ready to leave the couriers warehouse (usually early on the day of delivery) This will provide you with an estimated time for the delivery so you can make your preparations. Should you not be able to meet the slot, there is a link which may be followed to rebook the delivery to a more suitable time.

All orders are packed as quickly as possible. Express shipments are packed the same working day if ordered before 12 noon (excluding Weekends).

If you are unavailable a card will be left, the carrier will also attempt to retry the delivery the following day. Should you miss the second delivery you will be asked to collect the item from a provided location. Should they not hear from you in 10 days, the order will be returned back to our warehouse.

When your order is shipped from our warehouse, an email/ text will be sent to you, it will notify you that the goods are on the way and will provide you with tracking information & contact details.

We currently process orders individually so a customer account isn't required to place an order. If you would like to amend or cancel an order after it has been placed please call (866) 529-5111 or email us at info@loungepug.com. Be sure to include your order number, name and telephone number and we will contact you as soon as possible.

We accept Visa Credit, Visa Debit, MasterCard, MasterCard Debit, American Express, JCB and Discover.

Our office hours are 8am - 3pm, EST Monday to Friday, excluding public holidays. For enquiries outside of these times, please email us at info@loungepug.com.

All our products are currently available to purchase online only. Information on all our products can be found on our website product pages. Should you require further information please email info@loungepug.com

If you require a TAX invoice, please email info@loungepug.com

All our orders are shipped using Fedex & UPS Ground carriers.

We utilize the couriers integrated shipping systems to provide you with the best communication and service for your delivery.

Many of our beanbags are too large to ship filled. This is due to that fact that they are too large for the couriers maximum dimensions.

Please open the outer box carefully and take the cover and filling from the box. Please take a moment to review the instruction leaflet for guidance. Filling is simple, and usually takes just a few minutes for 2 people.

After setting up your beanbag, please keep hold of the packaging for a period. We suggest this because if you decide for any reason to return the item, you may require these boxes again in order that the beanbag can be shipped back. 

We currently do not offer fabric swatches. If you would like to exchange your bean bag cover for a different fabric or colour once received. It can be swapped by returning just the cover without the filling for an exchange.

We are proud to count many festivals, over 500 schools and countless major corporate events as customers using our beanbags. All of our products conform to the necessary regulations and also come with safety locking zips as standard. Please call (866) 529-5111 Monday - Friday: 9am - 4pm or email info@loungepug.com

Here you can find links to all our main policies. They are also available to view via the footer of the website on all pages.

Terms and conditions

Shipping & Returns information

Privacy Policy

The company was founded in England by father and son duo Jonathan & Raymond Crammer in 2009. It was at the peak of the Great Recession and demand was high for well priced high quality products. Since 2021 the brand is available to buy in the USA exclusively through GHS America LLC ( loungepug.com). You can find out more by visiting our about us page here.