FAQ

If you require a VAT invoice, please email sales@loungepug.com

NEEDS TO BE COMPLETED

We are proud to count many festivals, over 500 schools and countless major corporate events as customers using our beanbags. All of our products conform to the necessary regulations and also come with safety locking zips as standard. Please call 866-529-5111 Monday - Friday: 9am - 4pm or email sales@loungepug.com

Please call 866-529-5111 or email us at sales@loungepug.com Be sure to include your order number, name and telephone number and we will contact as soon as possible.

If you haven't received an order confirmation email, it is likely the result of one or two things:
Your order was never actually placed and processed.
You have entered an incorrect email address with your order

If you are certain that the email address linked to your order is correct, please check the spam folder in your mailing client for your order confirmation.
In the event that you still cannot locate an order confirmation, please email sales@loungepug.com or call 866-529-5111

Our office hours are 9am - 4pm, Monday to Friday, excluding public holidays. For enquiries outside of these times, please email us at sales@loungepug.com.

We currently process orders individually so a customer account isn't required to place an order. If you would like to amend or cancel an order after it has been placed please call 866-529-5111 or email us at sales@loungepug.com. Be sure to include your order number, name and telephone number and we will contact you as soon as possible.

We currently do not offer fabric swatches. If you would like to exchange your bean bag cover for a different fabric or colour once received. It can be swapped by returning just the cover without the filling for an exchange.

Many of our beanbags are too large to ship filled. This is due to that fact that they are too large for the couriers maximum dimensions.

Please open the outer box carefully and take the cover and filling from the box. Please take a moment to review the instruction leaflet for guidance. Filling is simple, and usually takes just a few minutes for 2 people.

After setting up your beanbag, please keep hold of the packaging for a period. We suggest this because if you decide for any reason to return the item, you may require these boxes again in order that the beanbag can be shipped back. 

When your order is dispatched from our warehouse, an email/ text will be sent to you, it will notify you that the goods are on the way and will provide you with tracking information & contact details.

You can track your order here.

All our orders are shipped using FEDEX Ground or Lasership carriers.

We utilize the couriers integrated desk dispatch systems to provide you with the best communication and service for your delivery.