Returns & Refunds


Right To Cancel:

You have the right to cancel this contract within 30 days without giving any reason.

2 Cooling off period

The Cooling off period will begin on the date the last item in your order is delivered & signed for and will expire on the 15th day after your item has been signed for and delivered.

3 Address

To exercise the right to cancel, you must inform us via one of the following methods:

Mail: Lounge Pug at 112 Main Rd, Ste 4, Montville NJ 07045,

Phone: (866) 529-5111

Email: (best option)

of your decision to cancel this contract with a clear statement.

4 Option for submitting cancellation via form on website

You may use the attached model cancellation form, but it is not obligatory.

5 Deadline

To meet the cancellation deadline, it is sufficient for you to send your communication concerning

your exercise of the right to cancel before the cancellation period has expired.

6 Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including

the costs of shipping (except for the supplementary costs arising if you chose a type of delivery

other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if

the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than –

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) if there were no goods supplied, 14 days after the day on which we are informed about

your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial

transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

7 Retention of reimbursement

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

8.Return of goods

You shall send back the goods or hand them over to us at [Lounge Pug, 112 Main Rd, Ste 4, Montville NJ 07045] or ..., without undue delay and in any event not later than 30 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired.

9 Return cost

You will have to bear the direct cost of returning the goods unless the item is faulty, damaged or not upto expectations. Should you wish to return an item that is faulty, damaged or not upto expectation, this may only be returned using a company LOUNGE PUG supplied courier returns label. We will not pay for return costs if you choose to return via your own method unless this is agreed in writing before shipping.

10 Consumer’s liability for diminished value of the goods

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

11 Compensation in the case of service a contract

If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract

*Lounge Pug®  is used under exclusive licence in USA by GHS America llc

To Lounge Pug, 112 Main Rd, Ste 4, Montville NJ 07045


I hereby give notice that I cancel my contract of sale of the following goods,


List Items to be cancelled, _________________








Ordered on _______ [*] / received on ________[*],


Name of consumer, ______________________


Address of consumer, ____________________




Date, _________________________________


Signature of consumer(s) (only required if this form is notified by post).





[*] Delete as appropriate.